Service Shortcomings Amidst Comfort

The room was spacious and well-appointed, offering a relaxing refuge after a long day. The breakfast selection was delightful and varied.

The front desk service left much to be desired. I experienced multiple delays and a lack of coherent communication when requesting basic amenities.

The accessible bathroom was helpful, but the room had dirty carpets.

great location but lacking in room comfort

The hotel offered a conveniently close location to the airport. The complimentary breakfast had a good selection which we all enjoyed.

The bed in our room was not as comfortable as expected.

Had a fabulous stay! The fluffy bed was so comfy, and the room had a lovely view. Breakfast? Oh, buttery croissants all the way!

But do watch out for the elevators—more out of order, so it felt like a game of luck each time! Wouldn’t hurt to have a few wipes handy for the dust bunnies!

The hotel was comfortable, and we appreciated the friendly staff. It was great to gather and relax after a day out with my three grandkids.

My children wanted more kid-friendly dining options.

The cozy lobby featured inviting seating and charming Philadelphia decor, creating a warm atmosphere that made it easy for me to relax. Soft lighting added to the comfortable ambiance, perfect for unwinding after a day of travel.

Rooms need thorough cleaning and maintenance.

The pool was nice, and the hotel is conveniently near the airport. I appreciated the great parking options and the cozy lobby ambiance.

Felt like it was a home away from home, no complaint.

great base for exploring philadelphia's parks and landmarks

i really appreciated the convenient shuttle service to the airport and that this place is just a short drive away from some amazing parks like john heinz national wildlife refuge at tinicum and spots like citizens bank park, making it a perfect hub for my weekend strolls in the city.

This place suits me perfectly with its free airport shuttle, fitness center, and friendly staff. On my first stay, they helped me find attractions I wanted to visit. I’ll definitely be coming back for my next trip.

The hotel is conveniently located near the airport with a quick shuttle service. The front desk staff was friendly and helpful, making check-in smooth. However, the room had issues like a musty smell and a broken bathroom sink, which detracted from the experience. Overall, it's suitable for a short stay if you prioritize location over comfort.

The staff were friendly and made check-in seamless. they definitely contributed positively to the experience. Unfortunately, the King Room lacked a refrigerator, and the toilet overflowed, leaving towels drenched. After a long day of travel, it was frustrating not to have a luggage rack available, which made moving our suitcases to the third floor quite difficult.

I had a great stay with spacious and clean rooms. The breakfast was delicious, and I loved having the two complementary bottles of water. I'd definitely come back!

The stay had its ups and downs. The welcoming staff and comfortable bed were appreciated, but a dirty room and housekeeping policies were disappointing. The food was decent but not exceptional, and the noise from nearby planes was a concern. Overall, it was a mixed experience.